Return & Refund Policy

At Ghadzi, we are committed to delivering adorable teddy bears and stylish t-shirts with the highest quality and care. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We accept returns under the following conditions:

  • Return request must be raised within 7 days of delivery

  • Product must be unused, unwashed, and in original condition

  • All original tags, packaging, and accessories must be intact

  • The item must not show any signs of use, damage, or alteration

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during Clearance or Final Sale

  • Items bought under Buy 1 Get 1 or Free Gift Offers

  • Customized or personalized products (e.g., printed t-shirts, custom teddy)

  • Gift cards

These purchases are considered final sale.

Damaged or Defective Products

If you receive a product that is damaged or has a manufacturing defect:

  • Contact us within 48 hours of delivery

  • Share clear photos and unboxing video (if available)

📧 Email: support@ghadzi.com
📱 WhatsApp: +91-9696205586

After verification, we will offer:

  • Replacement (subject to availability), or

  • Full refund

Return Process

  • Contact our support team with your Order ID

  • Once approved, you will receive return instructions

  • Pack the product securely in original packaging

  • Ship the product as instructed

Reverse pickup may be available in selected locations.

Refund Policy

After receiving and inspecting the returned product:

  • Refund will be initiated within 5–7 business days

  • Refund will be credited to the original payment method

  • For COD orders, refund will be processed via bank transfer or UPI

Note: Shipping charges (if applicable) are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card provider

  • Contact your bank (processing time may vary)

If you still need help, contact us at support@ghadzi.com.

Important Notes

  • Ghadzi reserves the right to decline returns that do not meet policy conditions

  • Excessive or repeated returns may be subject to review

  • All decisions regarding returns are at the sole discretion of Ghadzi

Need Assistance?

Our support team is always here to make your shopping experience smooth and joyful.

Thank you for choosing Ghadzi — where comfort meets cuteness and style.